Last updated 23 September 2026
You can cancel a booking at no cost any time before the technician has been dispatched. Call 91801 01822 and we will cancel it right away.
If a visit charge applies to your job, it covers the technician's travel and the diagnosis, and is payable once the visit has taken place, whether or not you decide to proceed with the repair. Any such charge is told to you on the call before we send anyone, so there is no surprise.
You are under no obligation to accept the quoted price. Declining the estimate costs you nothing beyond the visit charge, if one applies, and the appliance is left in the condition it was received.
Repair charges are for work carried out and are not refundable once the job is completed and the appliance is working. If the appliance does not function as agreed after our repair, tell us within the 90 days warranty period and we will attend it again without a service charge.
Where we attend the same fault more than once and are still unable to resolve it, and the failure is due to our work, the repair charge for that specific job is refunded after inspection. Spare parts already fitted and consumed, such as refrigerant gas, are not refundable.
If the same fault recurs within 90 days of the invoice date, the re visit and the labour are free. Warranty exclusions listed in our Terms & Conditions apply.
Where an advance has been collected for ordering a spare part and the part turns out to be unavailable, the advance is refunded in full. Refunds are made to the same payment method used, normally within 7 working days.
Call 91801 01822 or write to jamsheerpasha73353@gmail.com with your invoice number and what went wrong. We acknowledge complaints within 24 working hours and aim to resolve them within 7 working days.